Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with Veyra Collective™. We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, promotions, or holidays, processing times may be slightly longer.

Delivery Time

We currently ship throughout South Africa using Aramex Door-to-Door.

Estimated delivery time: 8–11 business days from the date your order is dispatched.

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

Any applicable promotions, such as free shipping, will be clearly indicated on our website.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays can occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Public holidays
• High shipping volumes
• Industrial action or strikes
• Courier operational delays
• Remote delivery locations
• Events beyond our reasonable control

Veyra Collective™ is not responsible for delays caused by circumstances beyond our reasonable control or those of our delivery partners. However, we will make reasonable efforts to assist you in tracking your order and resolving any delivery issues.

Nothing in this Shipping Policy limits or excludes any rights you may have under applicable South African consumer protection laws.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect address is supplied and the order has already been dispatched, additional shipping charges may apply for redelivery or rerouting where possible.

Failed Deliveries

If a delivery cannot be completed because the recipient is unavailable or the address provided is incorrect, the parcel may be returned to us by the courier.

Any additional shipping costs incurred for reshipping the order may be the responsibility of the customer unless otherwise required by law.

Damaged or Lost Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will work with Aramex to investigate the matter and, where appropriate, arrange a replacement or other suitable resolution in accordance with applicable South African consumer laws.

Contact Us

If you have any questions about your order or delivery, please contact us:

Veyra Collective™

Email: support@veyracollective.co.za

We aim to respond to all enquiries as quickly as possible.