Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

At Veyra Collective™, we want you to love your purchase. If you're not completely satisfied, we're here to help while ensuring compliance with applicable South African consumer protection laws.

1. Returns

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned with all original packaging, tags, and accessories.
Show no signs of wear, damage, washing, alteration, or misuse.
Be accompanied by proof of purchase.

For hygiene reasons, products that have been used, washed, or are otherwise unsuitable for resale cannot be returned unless they are defective or the law requires otherwise.

2. Faulty or Defective Products

If your product arrives damaged, defective, or not as described, please contact us within 6 months of delivery as provided for under the Consumer Protection Act.

Where a product is confirmed to be defective, you may be entitled to a repair, replacement, or refund in accordance with your rights under South African law.

We may request photographs or additional information before arranging a return or replacement.

3. Incorrect Items

If you receive the wrong item, please contact us within 7 days of delivery.

We will arrange collection where applicable and send the correct item or issue an appropriate refund.

4. Change of Mind Returns

If you simply change your mind, we may accept a return provided that:

The item is unused.
It remains in its original packaging.
It is returned within 14 days of delivery.
It meets all return eligibility requirements.

Original shipping charges are non-refundable unless required by law.

The customer is responsible for return shipping costs unless the return is due to our error or a defective product.

5. Non-Returnable Items

Unless required by law, we cannot accept returns for:

Products that have been used or washed.
Items damaged through misuse or improper care.
Products without original packaging.
Gift cards.
Clearance or final sale items where clearly marked as non-returnable.
Personalised or custom-made products.

6. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees are non-refundable unless the return results from our error or a defective product.

7. Exchanges

We replace items only if they are defective, damaged, or if the incorrect product was supplied.

If you wish to exchange an eligible item for another colour or variant, please contact our customer support team. Exchanges are subject to stock availability.

8. Return Shipping

Customers are responsible for return shipping costs for non-defective items.

Where a return is due to an incorrect item, defective product, or our error, Veyra Collective™ will cover the reasonable return shipping costs.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

9. Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it must be processed in accordance with this Return & Refund Policy and any applicable South African consumer laws.

10. Consumer Rights

Nothing in this policy limits, excludes, or replaces any rights you may have under the Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, or any other applicable South African law.